A participatory approach to designing decision support systems in emergency management

P. Baroni, D. Fogli, M. Giacomin, G. Guida, L. Parasiliti Provenza, M. Rossi, M. Bohanec, M. Znidarsic

International Journal of Decision Support System Technology, 6(1), 2014, 60-80



This article presents a participatory design approach to Decision Support Systems, which is specifically built to face the socio-technical gap that often impedes DSS acceptability by end-users in real work environments. The approach has been experimented in two case studies in the field of health-related emergencies, namely earthquake and pandemic flu. The application of the approach and the results obtained are described with specific focus on the phases of requirement analysis and system evaluation.

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